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Questions about our Community

1. What is the Traditions of America at Silver Spring Condominium Association?

Traditions of America at Silver Spring is an active adult 55+ community located in Silver Spring Township, PA. Nestled amidst rolling farmlands, it is located 2 miles from downtown Mechanicsburg and 4 miles from the Carlisle Pike, a bustling retail area.
2. How large is the Traditions of America at Silver Spring community?

The community, consists of 517 condominiums. Homes are both single family and multi-family units. The multi-family units are for 2, 3 or 4 attached homes.
3. What is a Condominium Association?

The Traditions of America at Silver Spring community is designated as a Condominium Association. Residents within a condominium association own their own house, but not the property (i.e., lot) on which it stands. This is different from a Homeowners Association (HOA) in which residents own both their house and the property (i.e., lot) on which the house stands. Our condominium association is titled Traditions of America at Silver Spring Master Condominium Association.
4. How is our Condominium Association governed?

Our condominium association is governed by a Master Executive Board (MEB) using guidelines, rules and regulations from the condominium declaration, bylaws and other documents. The MEB is comprised of 9 unit owners who are elected to serve two year terms. The community is divided into three sub-condominiums (referred to as Condominium 1, Condominium 2, & Condominium 3), each of which elects 3 unit owners to serve on the MEB.
5. Is there a Condominium Association fee?

Yes. The fee is due the first of every month and is set annually by the MEB as part of the Association budget process.
6. What is included in the Condominium Association fee?

The fee primarily supports landscaping and snow removal expenses, clubhouse and amenities maintenance, association insurance and utilities, and property management costs including an on-site Community Manager and Lifestyle Director.
7. What amenities are available in the community?

Amenities in the community include both indoor and outdoor pools, tennis and pickle ball courts, bocce courts, putting green, shuffleboard court, horseshoe pits, several miles of walking paths, and a clubhouse with fitness center, hot tub, multi-media room, 2 bars, a kitchen and ballroom/great room. Photos and descriptions of amenities can be viewed under Photos or from the Home page at www.sscondopa.org.
8. Are any of the amenities open to the public?

Amenities are not open to the general public. Unit owners and residents may invite guests to use some of the amenities if the unit owner/resident accompany their guests.
9. Can the general public participate in community events?

In most instances, the answer is no. Some events may be planned with the general public in mind. These events may be advertised on the First Service Residential (FSR) community Home Page (www.https://toasilverspring.connectresident.com). Public events generally do not require sign-up nor notification of the Lifestyle Director.
10. Are there homes for sale in the community?

Yes. From time to time resales are available. You can find information about resales through local real estate agencies.

Questions about our Website

1. What websites are currently used by the Traditions of America Silver spring Condominium Association?

The Traditions of American Silver Spring Condominium Association currently has two websites:

a. The First Service Residential (FSR) website (www. https://toasilverspring.connectresident.com) is only available to unit owners/residents, and contains information on financial accounts, community activities, and much more.

b. The Community website (www.sscondopa.org) is maintained by community volunteers and contains much of the same information as the FSR site. However, it also contains additional information useful to owners/residents, as detailed in the FAQ below.
2. What is the purpose of the Community website?

The Condominium Association website was developed by the Association's Communications Committee as authorized by the Master Executive Board (MEB) to provide community residents with on-line access to official community documents and a wide range of information about community affairs.
3. Who has access to the website?

The website is accessible by all registered unit owners and residents. Unit owners/residents (after login) have unrestricted access to all content on the website with the exception of those documents that have special access restrictions. The general public (non-residents) can also access certain portions of our website to learn more about our community.
4. What kinds of information are contained on the website?
The website contains a wide variety of useful information for both our residents and the general public, including:
- a brief description of our community along with photos of the community and its amenities
- community news and notices
- upcoming events
- a gallery of photo albums of various community events
- a unit owner/resident directory
- information on community organizations such as the Master Executive Board (MEB), committees, and clubs/activities/classes
- lost & found items
- important community documents & forms
- links to external websites that contain useful information
- a "Contact Us" capability for essential points-of-contact
5. How can I locate specific information on the website?
There is no search capability on the website; however, the website information is organized through a user-friendly menu structure that presents pages of information, photos, and links to documents.
- The Home page displays current Upcoming Events and Community News & Notices. (These items are only available to registered users of the website and therefore require login.) Publicly viewable Advertisements (future) will also be displayed here. There are also several links to access other pages on the website:
  
  Submit Help Desk Requests (within the Help Desk Request box) concerning the website may be initiated from the Home page. Requests may also be initiated through the Help Desk under Contacts.
  
  User Registration Procedure (within the Help Desk Request box) provides detailed instructions for website registration and login.
  
  External Websites (within the External Websites box) provides access to a page where additional links for state and local resources and services can be found.
  
  Amenities (within the Amenities box) links to a page providing pictures along with any necessary description of the amenities that are currently available in the community. The Amenities photo album is available for public viewing and may also be accessed through the submenu Photo Albums under Photos.
  
  Volunteers Needed This announces openings for the many resident committees in the community.
Photos currently has 2 options:

Community Slideshow provides pictures in a slideshow format of scenes, both indoor and outdoor, of our community. This slideshow is available to the public as well as members.

Photo Albums provides a gallery for both public and member-only photos. Community event photos are most often found in the in member-only portion of Photo Albums. (Member-only requires the user to be a registered on the website.) Amenities is one of the albums available on this page and may be viewed by the public. It provides both pictures and descriptions. The Amenities photo album may also be accessed from the Home page.
Members contains information only accessible to the registered users of the website (i.e., there is no public access to these items).

Resident and Community Services Directories provide directories of all residents and information on important community and local services. Unit owners/residents have the right to decide what personal information is listed in the Resident Directory.

Board Members contains information about the Master Executive Board including Board member names, roles (president, vice president, etc.), which condominium section they represent, which committees they are liaison to and their contact information.

Committees lists all community committees and their contact points. Each committee listed also contains a link to additional information on that committee.

Lost & Found notices are found on this page. A user may also use this same page to submit either a "Lost" or "Found" notice.
Documents & Forms contains information only accessible to the registered users of the website (i.e., there is no public access to these items). Member Access lists documents and forms available to residents of the community. This information is organized into folders in chronological order with the most recent documents listed first (using our standard naming convention). Simply click on the document title to view, download, or print that document. Note: Financial documents are only maintained on the FSR website.)
- FAQ stands for Frequently Asked Questions. New questions and answers are added as needed based on the questions asked by our users. This information is available to the public, and is especially recommended for new residents or those residents who have not yet registered on the site.
Contacts provide contact information for registered users who have questions or concerns about things within the community or the website.

Community Manager is the contact point for property management issues.

Help Desk requests for website issues may be submitted here to the Website Administrator. Requests may also be submitted from the Home page.

Other Contacts include the Lifestyle Director and various community committees. This information is only accessible to the registered users of the website (i.e., there is no public access to these contacts.)
6. Who provides the information on the website?

Information presented on our website comes from a variety of sources, and is usually received by the document librarian and/or website administrators in the form of emails, or email attachments. The most frequently received information comes from the Community Manager or Lifestyle Director, and can be viewed in both Documents & Forms, and the Community News & Notices or Upcoming Events displays on the Home Page. Additionally, The MEB and/or committees may provide agendas/minutes as appropriate. Flyers for events are received and posted, as are any formal documents from whatever source.
7. How often is the website updated?

The website administrators and document librarians monitor emails and other forms of communication daily to see what needs to be added to the website. Information received is usually uploaded to the website the same day.
8. How can residents get information or help through the website?
- The Contacts menu selection has four submenu choices that together provide the capability for any user to directly contact key people to request information and/or support.
  - The Community Manager submenu shows the role/responsibilities and contact information for that individual. The Community Manager may be called or visited to request information and/or appropriate action for visitor and resident matters, or emailed using the Community Manager email address shown.
  - The Lifestyle Director submenu shows the role/responsibilities and contact information for that individual. The Lifestyle Director may be called or visited to request information and/or appropriate action for visitor and resident matters, or emailed using the Lifestyle Director selection in the Contact Us submenu.
  - The Help Desk submenu provides the capability to submit Help Desk Requests to the Website Administrator for prompt staffing and/or action. After submission, Help Desk Tickets may be tracked here along with any communications and status until the ticket is resolved. Help Desk Requests may also be submitted from the Home Page of the website.
  - Contact Us submenu provides users the capability to submit emails (with attachments) directly to the Lifestyle Director, the Master Executive Board (MEB), and specific Committees (e.g., Communications, Structures & Grounds, etc.) for information and/or appropriate action as needed.
9. How can information and materials (meeting agendas/minutes, event photos, announcements, etc.) be submitted for inclusion on the website?

Committees and Residents can submit any materials (including documents) for inclusion on the website by emailing the website administrator team at silverspringwebsite@gmail.com.

In accordance with the Master Executive Board (MEB) policy for submission of information/materials for website posting, this request will require MEB liaison approval for any materials not coming from the Community Manager or Lifestyle Director. Committees should get approval from their own MEB liaison, and Residents can direct their submitted materials to the website administratorsfor approval by the Communications Committee's MEB liaison.

Event submissions can also be provided by providing the information to the appropriate MEB liaison (for Committees), and Residents can direct their submitted materials to the silverspringwebsite@gmail.com email address for approval by the Communications Committee's MEB liaison.
10. Can Forms (e.g., Variance Requests) be completed and submitted via the website?

No. Currently, we do not have the capability to complete and submit forms online via our website. All forms on the website must be downloaded and filled out by the user. The user will then have to complete the hard copy form and send it to the intended recipient. In some cases, depending on the user's software, they may be able to scan or complete the form on their computer and and email it as an attachment to the intended recipient.
11. Why does the website look and operate differently on different devices?

The website is designed to be compatible with PCs, MACs and mobile devices like cell phones and tablets. Because the screen area differs on these devices, some navigation and content features need to be displayed differently so that they can still be accessed and viewed by the user. For example, the horizontal menu bar shown on a PC is replaced by a Menu icon that lists the same choices on a cell phone. Similarly, the multi-column horizontal display of Home Page Window Boxes on a PC is displayed as a single series of consecutive window boxes (on a cell phone in portrait orientation) or two-column display of consecutive window boxes (on a cell phone in landscape orientation). Other devices may display the website contents differently.